Troubleshoot a Bluetooth disconnect
Work through battery, distance and app permissions one at a time.
Start near the phone
Bring the devices together and confirm the device is charged and turned on. If connection works there but drops farther away, check what changes between positions. Walls and placement can affect the connection.
Read the app’s permission prompts
Check which Bluetooth or nearby-device permission the app requires on your phone. Follow the current instructions from the maker. Review optional permissions separately and use only those needed for the features you want.
Confirm what the device does when disconnected
Test while holding the device away from the body. Find the local stop control and check the manual for reconnect behavior. Ask the maker if the device repeatedly drops the connection or behaves unexpectedly.